Verizon Support
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Managed Network Services (MNS)
If you have a question about a District Office connectivity status, want to have someone check the circuit for possible errors or would like to open up a trouble ticket on a possible TLS problem reported by one of the District Offices please call:
1-800-993-2264
When you call, you must identify yourself as Intermediate Unit 18/19 and that you are an ETMS customer. When calling about a circuit, provide the DNS entity name and/or the full street address for the circuit you are calling on.
Ticket Updates
After you have a ticket number and you want updates on your ticket please call:
1-800-993-2264
Managed Services Customer Portal Assistance
If you have a problem in regards to the Managed Services Customer Portal or need support, please call:
1-800-569-8799
Concord Reporting Assistance
If you have a problem in regards to the Concord Reporting Application please contact:
Dwight Bazemore 610-407-2291 dwight.bazemore@verizonbusiness.com
